Tech Support & Remote Access
Tech support and remote access scams are a particularly deceptive type of online fraud that prey on individuals’ fears about computer security and malware infections. These scams typically begin with an unsolicited call, pop-up message, or email, warning the victim that their computer has been compromised by a virus or hacked, and offering immediate “assistance” from a fake technician posing as a representative from a well-known company like Microsoft, Apple, or a major antivirus provider.
The goal is to trick the victim into granting remote access to their computer, often through legitimate remote desktop software like TeamViewer, AnyDesk, or LogMeIn. Once access is granted, the scammer can plant fake warning messages, manipulate system files to simulate issues, or outright steal sensitive information such as banking details, passwords, and personal documents. Some scammers install ransomware or spyware to maintain control over the victim’s system even after the call ends.
Victims are usually pressured to pay for unnecessary “security fixes,” software subscriptions, or supposed virus removal services, often billed at exorbitant rates. In many cases, scammers request payment via wire transfer, gift cards, or cryptocurrencies to avoid detection. These scams can be financially devastating and emotionally distressing, especially for vulnerable groups like the elderly who may not be as familiar with cybersecurity threats.
Beyond the immediate monetary loss, tech support scams can leave victims exposed to long-term identity theft and repeated exploitation. Law enforcement agencies like the FBI and consumer protection bodies worldwide have issued numerous warnings about these schemes, and companies like Microsoft have stated explicitly that they will never initiate unsolicited support calls.
Public awareness campaigns stress the importance of never giving remote access to unknown callers and verifying any tech support requests directly through official channels. As remote access scams grow increasingly sophisticated, blending fear tactics with technical jargon, education and vigilance remain the strongest defenses against falling victim.
